My challenge was a bag which was overweight. A person female stored declaring I could only consider fifty lbs, even when I advised her I had been happy to pay for overage prices. This other lady was not also helpful. Nonetheless, Nina Kong went definitely away from her strategy to help me… contacting for facts, searching items up…she even helped me move the bag to a secure site whilst I went via it to discover if I could rearrange and pull some excess weight out.
This is certainly my 1st practical experience with American Airways and it's been the worst! My ally and I took a family vacation to St. Maarten and There's been very little but issues For the reason that return flight. Very first, they couldn’t uncover her reservation and tried to expenses her $one,a hundred for a flight she presently paid out for. Then, I had been forced to buy a 2nd checked bag, Even though I have ALWAYS been able to check the bag. Soon after, my flight (2119) was delayed for more than an hour. NOW I'm on my connecting flight from MIA to ATL which flight is delayed over an hour or so. Does The us Airlines recognize We've life…friends and family selecting us up in the airport?
We landed punctually and had been very pleased which the experience was sleek and pain-free. As soon as we manufactured it to baggage claim, the carousal stopped and about one/two on the travellers been given their luggage. There have been so many of us looking forward to our luggage. Numerous of us went for the AA to clarify they necessary to do a little something.
I'm extremely unsatisfied along with your consumer service!!! I do think it absolutely was more affordable for you To achieve this to me than to operate the flight that I was originally on, since the flight wasn't full.
we were billed $861 to change the flight itinerary. The journey company visit site blames the AA to the substantial rate and AA washed their palms.
I love AA but please ensure that they ensure things like the entertainment and other factors are totally checked…..especially for the extensive haul.
Stranded in San Diego, CA. Tried to phone buyer relations selection, but web page lists the identical selection as cargo quantity. Is that this to prevent cell phone calls. Waited in excess of two hours for a return get in touch with from reservations.
The service member's id was being withheld pending notification of relations. The military reported a single Afghan stability force member also was killed and several ended up wounded in Thursday's incident.Â
To begin with, major thanks and shout out for your Cust Svc rep Laura. She is quite helpful and was equipped to deal with my issue rapidly. You must sense really privileged to get her as an employee.
the AA human being with the AA terminal for being incredibly snide, when the truth is I had done all the things in my Command to have on the aircraft in a very timely trend.
This observe will not be just one American Airways should really keep on to apply as is dehumanizing and down suitable inconsiderate of shelling out shoppers. This experience has entirely remaining a bad style in my mouth and it took from The nice holiday I lately expert .
Great afternoon This is certainly my next practical experience with AA. The same time past I went thru a similar situation with my baggage.
I used to be delayed on Monday feb 15th 2 times right before being cancelled and bumped to Tuesday. While I had been disappointed I comprehended. Then at ten:30pm I obtain a textual content declaring my Tuesday flight was cancelled right up until Wednesday.
I have a request reference amount 14716375252 from a journey taken previous Nov. I wish to know the companies reaction.